Our meeting with the Housing Ombudsman

A few weeks ago we met with Richard Blakeway, the Housing Ombudsman, to discuss the recommendations in our ‘Dereliction of Duty’ report. The Ombudsman has the power to investigate complaints about housing associations (HAs) and other registered social landlords, and can make recommendations, but unfortunately he does not have the power to enforce these recommendations.

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Our new report shows housing associations have failed leaseholders

In the light of significant and recurring concerns leaseholders were raising about housing associations, we conducted a survey in November 2021 to gather data and document the nature and scope of those concerns. The resulting report, published today, shines a light on leaseholders’ experience and highlights systemic issues that need to be urgently addressed.

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