Affected leaseholders and residents need much more help right now. We must be able to obtain accurate information about our homes, remediation work must be carried out with respect for residents, and mental health support must be made available to those affected by the crisis.


Leaseholders and residents must be able to obtain accurate information about their buildings.
  • The government’s Leaseholder and Resident Service must be improved and be able to provide relevant, tailored information in response to requests, with KPIs monitoring response times. 
  • The Cladding Safety Scheme, administered by Homes England, must continue to ensure regular communication and information is provided by Responsible Entities at stipulated points.
Remediation projects must be carried out sensitively and minimise the disruption and impact on residents’ lives.
  • Remediation projects effectively turn our homes into building sites for a considerable length of time. There must be appropriate engagement prior to works commencing, clear information during the project, and the physical impacts on residents’ lives should be minimised.
  • Remediation projects must take account of the impact on residents with a disability or condition that is exacerbated by remediation work.
  • The voluntary Code of Practice for Works in Residential Buildings should be made legally binding and the Department must ensure action is taken in cases of non-compliance.
The impact of the building safety crisis goes beyond the buildings – it is fundamentally affecting people’s lives. There must be mental health support available for those affected.
  • The government should provide an accessible, centralised service to help signpost leaseholders and residents to the professional mental health support that they need, as first promised in January 2021.